Return & Refund Policy

At ZENAURA, your journey with us is deeply valued. Whether you’re embracing our mindful digital creations or collecting our original art prints, we are committed to supporting you with care and intention every step of the way.

Please take a moment to review our return and refund policy — thoughtfully designed to honor quality, craftsmanship, and your trust.

Returns for Physical Products

Each original art print is designed in-house and made to order in collaboration with trusted partners. Because of the bespoke nature of these creations, all sales are final. Returns and exchanges are not accepted for:

  • Art prints / Quote prints

This ensures every product you receive is crafted with intention and delivered in perfect condition.

Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, please contact us within 7 days. We are dedicated to resolving the issue with care.

Email us at hello@zenaura.au with:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Our team will respond within 2–5 business days to support you.

Digital Products Policy

All sales of digital goods — including sticker downloads, ebooks, and guided meditations — are final due to their intangible nature.

If you experience technical issues, such as:

  • Corrupted or inaccessible files
  • Receiving the wrong file

Please contact us within 14 days of purchase. We’ll ensure you receive the correct content, lovingly and promptly.

Email us at hello@zenaura.au — we’ll make sure you receive exactly what you purchased.

A Note to First-Time Customers

We understand that entrusting a new brand can feel like a mindful step. Please know that at ZENAURA, we are here to walk beside you with warmth and integrity.

If you have questions or concerns about your order, don’t hesitate to reach out. Your peace of mind is our promise.

Thank you for choosing ZENAURA — may your experience be as intentional and meaningful as the art we create.

💬 Still Have Questions?

Not sure if your order qualifies for assistance? Need guidance?

We’re here for you — always. Just reach out, and we’ll guide you through.

Warmly,
The ZENAURA Team