Return & Refund Policy

At ZENAURA, your journey with us is deeply valued. Whether you’re embracing our mindful digital creations or nourishing your body and spirit with our carefully crafted wellness essentials, we are committed to supporting you with grace and care every step of the way.

Please take a moment to review our return and refund policy — thoughtfully designed to honour quality, freshness, and your trust.

Returns for Physical Products

We invite you to cherish each item, as many of our products are lovingly made to order or thoughtfully crafted through trusted partners and labs in the U.S. and Canada.

Because of the bespoke nature of these creations, all sales are final. Returns and exchanges are not accepted for:

  • Art prints/ Quote prints
  • Candles
  • Skincare, hair care, and wellness products

This ensures every product you receive is fresh, pure, and crafted just for you.

Damaged or Incorrect Orders

If you receive a product that is damaged or incorrect, please contact us within 7 days. We are dedicated to making it right with kindness and care.

Email us at hello@zenaura.au with:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Our team will respond within 2–5 business days to support you.

Digital Products Policy

All sales of digital goods — including sticker downloads, ebooks, and guided meditations — are final due to their intangible nature.

If you experience technical issues such as:

  • Corrupted or inaccessible files
  • Receiving the wrong file

Please contact us within 14 days of purchase. We’ll ensure you receive the correct content, lovingly and promptly.

Email us at hello@zenaura.au — we’ll make sure you receive what you paid for.

A Note to First-Time Customers

We understand that entrusting a new brand can feel like a sacred step. Please know that at ZENAURA, we are here to walk beside you with warmth and integrity.

If you have questions or concerns about your order, please don’t hesitate to reach out. Your peace of mind is our promise.

Thank you for choosing ZENAURA — may your experience be as mindful and nourishing as the products we create.

💬 Still Have Questions?

Not sure if your order qualifies for a return? Need help with anything else?

We’re here for you — always. Just reach out, and we’ll guide you through.

Warmly,
The ZENAURA Team