FAQs

At ZENAURA, our products are thoughtfully created through a blend of trusted North American partnerships and in-house care. Every offering reflects our commitment to quality, integrity, and mindful craftsmanship.

Candles

Our candles are crafted in partnership with a trusted U.S.-based maker. Each one is hand-poured using 100% natural soy wax sourced from American soybeans, blended with premium fragrances, and finished with lead- and zinc-free eco wicks. They’re free from harmful chemicals and offer a clean, long-lasting burn of 60 to 80 hours.

Art Prints & Quote Prints

Designed in-house at ZENAURA and produced with care through a well-known production partner in the United States, each print is created with intention to inspire calm, reflection, and meaning.

Wellness Essentials (skincare, body care, hair care)

Our wellness products are developed in partnership with a cosmetic lab in North America that works closely with FDA-compliant manufacturers across Canada and the United States. While there is no single certification covering all of our partners, every formulation is developed to meet rigorous safety and quality standards — including clean, thoughtful ingredients, cruelty-free practices, and compliance with both Canadian and U.S. regulations. Many products are also vegan, gluten-free, paraben-free, and sulphate-free.

Digital Products

Our soulful digital offerings — including guided meditations, printable sticker downloads, and reflective ebooks — are personally authored and created in-house. Each resource is a heartfelt extension of the ZENAURA philosophy, crafted to support your inner world with clarity, calm, and meaningful insight.

Each ZENAURA product is a reflection of care, crafted to nourish your body, mind, and space.

At ZENAURA, we are deeply committed to conscious and compassionate beauty.

All of our products are cruelty-free, and the majority are:

• Gluten-free
• Sulphate-free
• Paraben-free
• Vegan

For a complete list of product benefits, detailed descriptions, and ingredients, please visit the individual product page.

Most of our products are thoughtfully crafted to be vegan — with a few exceptions where nature’s gifts, like beeswax, play a vital role.

We believe in full transparency: every ingredient we use is lovingly listed in the “Ingredients” section on each product page, so you can choose with confidence and clarity.

Yes — at ZENAURA, your wellbeing is our highest priority.

We thoughtfully partner with a trusted cosmetic lab in North America that collaborate with FDA-compliant manufacturers across Canada and the United States. While there isn’t a single certification covering all our partners, every formulation is developed to meet rigorous safety and quality standards.

This includes:

• Clean, thoughtful formulations
• Cruelty-free testing
• Many products that are vegan, gluten-free, paraben-free, and sulphate-free
• Compliance with relevant U.S. and Canadian regulations
  

We’re also grateful to hear from customers who share how gentle and effective our products feel — a true reflection of the care we take in choosing lab partners who uphold purity, integrity, and mindfulness.

If you have any questions about an item, please don’t hesitate to reach out — or explore full ingredient lists and benefits on each product page.

All ZENAURA products are thoughtfully formulated with clean ingredients and undergo rigorous safety checks. However, they have not been specifically tested on pregnant or breastfeeding women.

If you are pregnant or breastfeeding, we recommend reviewing the ingredient list of any product with your healthcare provider to ensure it’s right for you and your baby.

At ZENAURA, we honour the importance of purity, freshness, and mindful usage.

General Shelf Life

Most of our wellness essentials have a shelf life of up to 2 years from the date of production. On average, you can expect a validity range of 12 to 24 months, depending on the formulation.

After Opening

Once opened, we recommend using your product within 3 to 24 months. This helps ensure the integrity and effectiveness of every blend remain intact.

You’ll find a clear expiration symbol or date on each product — your trusted guide to safe and optimal use.

The Importance of Proper Storage

Your ZENAURA wellness essentials are lovingly crafted with natural and organic ingredients — chosen for their purity, potency, and gentle care. To protect their integrity and ensure their lasting efficacy, proper storage is essential.

Why It Matters

Natural formulations are more sensitive to the environment and can be affected by:

• Reduced effectiveness
• Changes in texture or scent
• Shortened shelf life
• Risk of contamination or bacterial growth

Temperature

Store your products in a cool, dry place — ideally between 10°C and 20°C (50°F to 68°F). Avoid exposing them to extreme heat or freezing temperatures.

Humidity

Humidity can introduce moisture into your product, encouraging bacteria or mold. For this reason, avoid storing your products in damp areas like bathrooms.

Sunlight

Direct sunlight can degrade natural actives and speed up oxidation. Keep products away from windows or harsh light sources.

Tips for Preserving Your Products

• Keep in original packaging: Designed to protect contents from light, air, and moisture.
• Tightly reseal after each use: Prevents air and bacteria from entering.
• Use clean hands or spatulas: To maintain purity and avoid contamination.
• Avoid bathroom storage: Instead, opt for a cool drawer or dedicated skincare shelf.
• Refrigerate when advised: Some items may benefit from cool storage — check the label or reach out if unsure.
• Check expiry dates: Discontinue use after the expiration or PAO (Period After Opening) time has passed.

In Closing

Caring for your products is an extension of caring for yourself. With mindful storage, your ZENAURA creations will stay fresh, safe, and soul-nourishing — just as intended.

If your product freezes during shipping due to cold weather, it is still safe to use after it returns to its normal temperature.

What Should I Do If My Product Freezes?

• Leave the product at room temperature for 24 hours before using it.
• Once it has fully thawed, it will perform as intended without any loss of effectiveness.

If you have any concerns about your product after it has thawed, please reach out to us for assistance.

At this time, we do not offer a money-back guarantee, as many of our products are made to order or thoughtfully crafted in small batches to ensure freshness and quality. Additionally, because everyone’s skin and body are unique, results can vary. Our focus is on providing high-quality products with carefully selected ingredients to support your wellbeing, and we encourage you to reach out if you have any questions or concerns before making a purchase.