Shipping policy
Last updated: 5 October 2026
At ZENAURA, we want your order to arrive as smoothly and seamlessly as possible. Below you’ll find everything you need to know about fulfilment, shipping, and delivery.
FULFILMENT & SHIPPING TIME
Each original art print is designed in-house and made to order in collaboration with our trusted production partner in the USA. Orders are carefully prepared and dispatched within 3–7 business days.
Once your order has been shipped, you’ll receive tracking information so you can follow its journey.
Shipping
We offer Standard and Express shipping options:
| Standard Shipping | Express Shipping | |
|---|---|---|
| Africa | 8—20 business days | 5—10 business days |
| Asia | 6—14 business days | 5—8 business days |
| Europe | 6—12 business days | 4—7 business days |
| North America | 5—14 business days | 4—7 business days |
| South America | 8—20 business days | 5—9 business days |
| Oceania | 8—20 business days | 5—9 business days |
Countries We Currently Do Not Ship To
ZENAURA is currently unable to ship art prints to:
- Russia
- Ukraine
- North Korea
- Israel
- Egypt
A Gentle Reminder
All delivery timeframes are estimated averages and may vary depending on courier performance, weather, customs processing, and other transit conditions.
During peak periods, such as Christmas, delivery may take 15 business days or more.
International orders may occasionally experience delays due to customs clearance, particularly with larger shipments. These situations are outside our control, and we appreciate your patience and understanding.
Thank You for Choosing ZENAURA
We appreciate your order and hope it arrives safely and becomes a meaningful part of your space.
If you have any questions, please contact us at hello@zenaura.au and we’ll be happy to assist.